Public Safety Telecommunication State Certification Academy


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Public Safety Telecommunicator Certification Academy

What are the responsibilities of a 911 Telecommunicator?

In an emergency situation, people often call a 911 emergency dispatcher to obtain help from the police, fire department, or emergency medical technicians. As a dispatcher, you take all applicable information, such as name of the caller, details of the situation, and an address.
If you are qualified, you may be called upon to provide medical information to the caller until emergency help arrives. Your job is to stay on the line with the caller, keep them calm, and gather vital information.

How is this program unique?

• In emergency situations, effective communication can be the difference between life and death. Valencia College’s emergency management training programs help you to develop and maintain communications skills that are vital to helping people through high-stress, high-risk situations.

• The course is taught by highly qualified trainers with experience in the area of instruction. Most either are currently working in the 911 field or serve in a training/leadership capacity for our local agencies.

• Our Public Safety Telecommunicator Certification Academy was one of the first to be approved by the State of Florida to train 911 Telecommunicators to meet the required state certification. The 240-hour academy curriculum meets or exceeds all the requirements for the certification training of 911 Telecommunicators set forth by the State of Florida Department of Health in response to State Statute 401.465.

Can I balance working and starting a program as a Public Safety Telecommunicator?


Our program is a perfect fit for students who have a desire to begin a career in Public Safety Telecommunications, but need a program that allows flexibility.

We offer a mixed-mode class model which allows participants to work at their own pace over the course of six to twelve weeks. (240 Hrs.) We understand the need for quality programming that allows students to continue earning a living wage while pursuing their 911 Telecommunicator certifications.

Will I receive assistance finding a position after program completion?


We have staff and community partners that will assist you in your job placement after program completion.

This nine-week course will cover the following topics:

• History of 911
• Terms in Law Enforcement
• Adult Learning
• Ethics and Liability
• Basic Radio Overview
• Telephone Systems
• Call Techniques
• Teletype
• Handling Difficult Callers
• Customer Service
• Geography
• Introduction to Fire Services
• Fire and Hazmat Safety
• Emergency Management
• Active Listening
• Terrorism
• Critical Thinking
• Human Trafficking
• Stress Management
• CPR/First Aid
• Active Shooter Training
• Courtroom Testimony Skills

What is the job outlook for Public Safety Telecommunicators?

The demand for skilled emergency operators continues to grow. Florida is the third-largest employer of 911 operators in the country, with 6,000 emergency dispatchers working throughout the state.
The most recent Florida Department of Economic Opportunity projects that careers in 911 operators will continue to increase steadily through 2020.
The career opportunities are diverse and the potential to work in a high wage position exists. The average earning for entry-level dispatcher positions is $14.50 per hour. Mid-range salary in Florida is an average of $37k annually, and the potential for overtime can dramatically increase earnings.

Enrollment Requirements:

• Must have a clean background
• Ability to type 25+ words per minute
• The ability to work nights, weekends, & holidays once employed
• Lab time at area comm centers will be an integral part of your learning experience. Students outside of the Central Florida area will require a relationship with their local agency and permission to complete lab exercises on site.
• Multi-tasking skills
• Good customer service skills

Course Details:

Upon completion, participants will have the opportunity to earn the following industry credentials:

State of Florida Public Safety Telecommunications Certificate of Completion
which qualifies students to take the state certification exam
CPR/First Aid
3 College Credit hours for the Criminal Justice A.S. Degree

Course Sections

No sections of this course are currently being offered.