This curriculum meets or exceeds all the requirements for the certification training of 911 Telecommunicators set forth by the State of Florida Department of Health in response to State Statute 401.465. Approval by the State of Florida Department of Health received June 9, 2011, School # 52, Certified # 7005-1820-0003-1867-4129.
Effective October 2012, all 911 Telecommunicators working within the State of Florida must be certified. To receive certification, the person must take an approved course, at an approved location that is a minimum of 232 hours and then pass the state certification test. Valencia College, Public Safety Department is the first non-agency related institution in Florida to receive approval to offer this course.
Our academy is a 240 hour, six-week course covering the following topics;
Professional Ethics and the Role of Telecommunicator
Guidelines and Operational Standards of Call Classification and prioritization
Communication Equipment and Resources
Communication and Interpersonal Skills
Fire Department Role and Responses. Hazardous Materials Awareness
Emergency Medical Services Role and Responses.
Law Enforcement Role and Responses
Stress Management techniques
Duties and Responsibilities of a Public Safety Telecommunicator
Emergency Management Practices
The course is taught by highly qualified trainers with experience in the area of instruction. Most either are currently working in the 911 field, or have in the past. Lab time at area comm centers will be an integral part of your learning experience.
Quizzes and exams will be given throughout the course to ensure learning and to prepare the student for the state exam.
Successful completion of this course will:
Prepare and qualify the participant to sit for the State of Florida Certification Test for Emergency Telecommunicators
Provide a strong foundation on which to build their Public Safety career
Prepare the participant for the difficult nature of their chosen career