The level focuses on improving productivity and quality through measurement, analysis, the Sterling process, communication, information technology and project management.
Productivity and Quality in Public Management,
Analysis for Productivity and Quality,
Information Technology, the
Sterling Challenge, and
The goals of the Florida CPM program are:
To strengthen organizational performance through improving the performance of Florida's public managers;
To encourage the recognition of public management as a profession established upon an underlying body of knowledge;
To set out a course of study by which such knowledge about self, groups, and organizations can be acquired;
To foster and maintain high educational and ethical standards in the practice of public management;
To assist state and local governments by establishing a more objective assessment for a public manager's professional knowledge and performance; and
To provide enhanced professional recognition of management development attainment by public managers.
The goal of the CPM program is to produce:
A person able to put knowledge into action: a flexible thinker capable of inductive and deductive reasoning; critical and creative thinking.
A person able to engage in and facilitate organizational learning; willing to take the initiative and find new ways of doing things.
A person committed to the development of the work group, teamwork, and teambuilding.
A person able to question the assumptions of the larger organization and suggest alternatives for organizational action: e.g., leadership styles, organizational designs.
A person centered in self: aware of personal style and at the same time aware of the strengths and styles of others and willing to work to integrate their interests and abilities with organizational purposes.
A person committed to their own and to helping with other's personal growth and development.
A person committed to improve organizational quality of worklife and insure the organization's impact on the quality of life in our society.
A person tolerant of ambiguity, complexity, and uncertainty and as a result capable of anticipating and shaping change in organizations.
A person who encourages the involvement of others and continually tries to improve his or her interpersonal communication skills.
A person who is primarily motivated by intrinsic rewards; whether they are the nature of the job, achievement, opportunities to show initiative or affiliation with a productive team.
A person continuing their lifelong learning, able to anticipate and plan for multiple career paths.
A person aware of societal trends and willing to examine the resulting organizational issues: the role of technology in organizations, the increasing diversity of the workforce, the development of professional bureaucracies.